Customer Service
Questions, returns, tracking — we've got you.
Get in Touch
We respond to all emails within 1–2 business days (usually faster). No chatbots — a real person reads every message.
support@unitedsta.comPolicies at a Glance
Returns
30-day return window. Unused & unopened. Email us to start.
Shipping
Standard $5.99 (4–7 days). Express $12.99 (2–3 days). US only.
Exchanges
Damaged or wrong item? We'll replace it at no cost to you.
Frequently Asked Questions
How long does shipping take?
Standard shipping (4–7 business days) is $5.99. Express shipping (2–3 business days) is $12.99. Free standard shipping is available on qualifying orders.
Do you ship internationally?
We currently ship within the United States only. International shipping is on our roadmap — stay tuned.
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in original condition. To start a return, email us at support@unitedsta.com with your order number.
My item arrived damaged. What do I do?
We're sorry about that. Please email support@unitedsta.com within 7 days of delivery with a photo of the damage and your order number. We'll make it right — replacement or full refund, your choice.
Can I change or cancel my order?
Orders are processed quickly. If you need to change or cancel, email us immediately at support@unitedsta.com. We'll do our best, but we cannot guarantee changes once the order is in fulfillment.
How do I track my order?
You'll receive a tracking email once your order ships. You can also check your order status in your account dashboard.
Do you offer gift wrapping?
Not yet — but it's on our list. In the meantime, our products arrive in clean, minimal packaging that works well for gifting.
I have a question about a specific product.
Email us at support@unitedsta.com and we'll get back to you within 1–2 business days.
Still have questions?
Email us at support@unitedsta.com →